It's a daunting scene: hordes of girls milling around outdoor displays, loud music, home of the latest fashions and the dredges of parents' wallets - the teenage clothing store. Staff are hip, fashionable, friendly and sick of dealing with the smugness of adolescence. "Sometimes I feel like a babysitter," says our insider. "I swear groups of girls can spend hours in one store. They leave and you think it's over and then they are back - trying on more clothes." She says she has heard insults murmured behind her back when she does the frequent task of evicting five girls from a changing room. "They are all standing there, taking selfies in dresses they are not going to buy and holding up the other customers."
The dressing room continues to be the worst part of the job, with staff trying to avoid being on dressing-room duty.
"People try on clothes, decide they don't want them and then toss them inside out, across the floor, on the handles of doors, hanging on the corners of mirrors ..." She says about eight out of 10 customers leave a mess.
"There's also those customers that take a small, medium, large, and extra large of the same item in with them. You can't possibly be that far off."
Our insider also wants to let everyone in on a secret: the backroom or stockroom is not a mystical land full of every item of clothing that ever existed. "People think we are lying if we say there isn't a particular item out back and insist we check anyway. I've learned to just go in, sit down and take a breather, instead of going through the trouble of explaining it will not be there."