Northland police were unaware of a 111 call made by a Kaitaia woman as staff in an Auckland-based police communication centre made a decision the matter had been dealt with.
A Kaitaia woman has claimed she feared for her life and the lives of her children after being chased more than 15km by a vehicle and then barricading herself in her home and calling 111. She thought police in Kaitaia were on their way but they never arrived.
Police actions on the night have been reviewed and Inspector Al Symonds said he had listened to a recording of the woman's 111 call to police that was dealt with by a staff member at the Northern Communications Centre in Auckland.
He said the communication staff member understood the woman was safe at home and if she needed further police help she would call again.
"We had a unit available in Kaitaia at the time to attend and if the job had been dispatched police would have attended," Mr Symonds said.