"Public libraries aren't just about borrowing books, though of course, we can help with that too," said Mrs Murdoch.
"Our libraries are busy community hubs, literally and virtually. We are in the business of enabling people to find out, stay in touch and be informed.
"Whether it's applying for a job or a passport, looking for family history, the latest Consumer magazine or newspaper, libraries can help.
"Increasingly the world is moving online and not everyone has the ability to follow that trend, which is where we can support people," she said.
Mrs Reed said she's finding her job even more exciting these days.
"I think that libraries now have an even better opportunity to add value to the community and people's lives," she said.
At Napier Libraries she said a growing number of visitors are coming for more than books. The building is used for informal meetings, study, community events and a "burgeoning" internet service.
"Remote access through the library's website is being increasingly used to renew loans, search the catalogue, research online databases, place reservations, and borrow ebooks and audiobooks," she said.
In response the library is running more classes teaching people how to use new technology, especially downloading and reading ebooks, which don't get overdue charges.
Book loans remain popular though, with Paula Hawkins' The Girl on the Train being last year's most reserved title in both libraries.
In Napier Mrs Reed said the "heaviest lender" was The Official New Zealand Road Code, with 102 issues.
Mrs Murdoch said overdue charges help make sure everyone has the opportunity to use the resources their rates have paid for.
"The library is the steward of a collection owned and paid for by the community, for the community. The loan period means the resources can be shared fairly andequally.
"The majority of customers do return items on time, and we help by providing due date slips and an email reminder three days before items are due.
"So we do our best by helping our customers avoid any unnecessary investment in library services.
"But we understand that people are busy, so if you have charges owing that have gotten out of hand, please come in and see us to talk about it.
"We are happy to work out a payment plan."