She asked why she wasn't called as the dog was micro-chipped, she was told they did not have to call, only send a letter.
"In speaking to a council member, my current address is registered under my name, and I have received letters from different council departments at my current address.
"The lady said there was nothing she could do, that we couldn't have her back.
"She said DeeDee wasn't officially registered with them as lost, but I had no idea you had to do that!"
Hamilton City Council's Animal Education and Control Manager Fiona Sutton said the dog was impounded on June 20 in Bader, "This dog was identified as DeeDee due to her microchip. As required by the Dog Control Act, Animal Education and Control staff sent an impounding letter to the last known address for Dee Dee's owner.
"Unfortunately Dee Dee's owner had moved from this address and had not notified Hamilton City Council." All dogs who are not collected within seven days of the date on the impounding letter become the property of Hamilton City Council.
"It is not identified in the Dog Control Act for Animal Education and Control to telephone dog owners when their dog has been impounded. Typically Animal Education and Control Officers do call dog owners when a known dog has been impounded and there is a valid phone number."
In this case, Ms Sutton said Ms Majurey was not called. " DeeDee's registration expired on June 30 2013. During September 2013 an Animal Education and Control Officer visited the dog owner's old address and found that DeeDee was no longer located at that address."
She said the officer called Ms Majurey but she did not hear back. Ms Majurey said she did not receive a phone call, but at the time of the missed registration her life had been "caotic" after suffering a stroke in December 2013. She was unaware DeeDee was not registered. Ms Majurey has been told she cannot have DeeDee back, as the new owner was attached to her. "I'm her owner! I've been her owner for 7 years!
"We want our dog back. I don't care how. We are her family, what the council have done is wrong. She is micro chipped and they should have rung me. We have been searching for her for months, my kids look for her everywhere we go.
"The kids have been distraught over the loss of their sister. She isn't just a dog, she's part of the family. She has been part of the their healing process, and this has crushed them."
Ms Sutton said the council have acted in accordance with the Dog Control Act throughout.
"We sympathise with Dee Dee's previous owner, however Dee Dee has now been re-homed and due to this is unable to be returned to her original owner."
Erin Majurey is a Wintec student journalist and has been interning for Hamilton News for three months.