Another change for the business came about after James and Penn identified there was a market to start a new diesel workshop business in Whanganui because James often had to take his fleet out of town for servicing.
The project moved faster than anticipated and their workshop in Rakau Rd opened for business in July.
"It was a matter of the right property coming along at the right time," Penn said.
They employed experienced workshop manager Wayne Wright to look after the day-to-day running of the workshop. It now employs three workshop technicians, with a fourth likely to be added in early 2019.
"We knew Wayne was going to be a critical key to this division of the business, given the strong relationships he has established over a number of years in the transport industry," Penn said.
Another small key part of the Rakau Rd business is commercial leasing and a few of the buildings are now tenanted.
With the new milk transport contract and the existing businesses, James and Penn anticipate that they will employ about 65 staff across all divisions.
Their philosophy is "wanting to keep things real and keeping it family and community focused" so they liked Open Country's emphasis on family. James' son Mason James is a key employee in the business and James' and Penn's fathers have been in the transport industry all their lives.
"We are a hands-on business where we enjoy the personal local contact, so we see this as being all in this together," James said.