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Opinion
Home / Whanganui Chronicle / Opinion

Be careful how we judge emergency decisions - Shelley Loader

Opinion by
Whanganui Chronicle
17 Apr, 2026 04:00 PM5 mins to read

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Flooding on Whanganui's Anzac Parade in 2015.

Flooding on Whanganui's Anzac Parade in 2015.

  • Decisions in emergencies must be made under uncertainty, prioritising caution to protect lives.
  • Early actions, like warnings and evacuations, can feel excessive but are often necessary to minimise risk.
  • Trust and local knowledge are crucial for effective emergency response, ensuring decisions are credible and respected.

In a disaster, decisions come before certainty.

We saw this firsthand in Whanganui in 2017.

As the river rose and a helicopter mobilised overhead, decisions had to be made before anyone knew if it would be as bad as 2015.

Those moments reflect the challenge at the heart of emergency management.

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It’s about making choices when uncertainty is high, and the cost of being wrong is measured in lives.

Debate following Cyclone Vaianu this week, where early warnings, evacuations, and states of emergency were criticised as an over-reaction after impacts proved less severe than feared, has focused on whether authorities overreached.

Calling this an overreaction oversimplifies the problem.

In high-risk situations, acting early is often the least costly mistake.

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These decisions are trade-offs under uncertainty.

Early warnings, evacuations, and emergency declarations can feel excessive, especially when the worst-case scenario doesn’t eventuate, with real costs for communities already under pressure.

Yet when decisions are delayed, the consequences fall first, and hardest, on those already most at risk.

Emergency management is judged not in real time, but afterwards with the benefit of hindsight, as if the outcome were known all along.

We need to rethink how we judge emergency decisions.

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After major disasters, questions are asked about why more wasn’t done sooner.

After milder events, whether the response went too far.

The same decision can be criticised in opposite ways depending on how events unfold.

Emergency management now operates with a lower tolerance for risk, favouring early warnings and precautionary action.

Underestimating risk carries far greater consequences than acting early.

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Critical resources and emergency powers are often only activated once a state of emergency is declared.

The timing of that decision shapes how quickly support can move and who it can reach.

You can reverse an evacuation. You can’t bring back lives.

Acting early has consequences. Frequent warnings that don’t eventuate can desensitise people, making us less likely to respond when danger arrives.

But that risk is not experienced evenly.

In areas that regularly face flooding or severe weather, early warnings are often seen as necessary, shaped by lived experience of how quickly conditions deteriorate.

In places where impacts are less visible, the same warnings can feel excessive.

This is where the crying wolf effect takes hold, because lived experience tells a different story.

When official warnings don’t align with what people see on the ground, credibility weakens.

Communities hold deep knowledge of land, waterways, and past events.

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When decisions disconnect from that knowledge, trust is not just strained; it is undermined.

Cost is part of this equation too, and it is not shared equally.

Households are not equally equipped to respond.

Evacuation can mean lost wages, fuel costs, and leaving belongings behind.

These pressures are compounded in rural areas by limited services, fragile transport networks, and patchy communication, where early action can be both more necessary and more costly.

These pressures are uneven. We all share the stakes.

At the centre is a more difficult question. Who decides what level of risk is acceptable, and for whom?

Forecasts from agencies such as MetService are based on evolving data, and while uncertainty is inherent, even when using the best available science, they must be taken seriously.

Community-led response, grounded in local knowledge and trust, can then kick in.

Local marae and community organisations, including groups like the Koha Shed, frequently mobilise within hours, providing shelter, food, and support, and reaching people and places that formal systems struggle to access.

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These capabilities are still not recognised within the broader system.

This is not a matter of consultation. It means treating local leadership as core response infrastructure, alongside national coordination, not beneath it.

Trust sits at the centre of all this.

The effectiveness of emergency response depends on whether decisions are seen as credible and necessary, shaped by how clearly uncertainty is communicated, how transparent the reasoning is, and whether lived realities are understood.

Where trust is strong, early warnings are more likely to be heeded. Where it is weaker, they are more likely to be dismissed.

This debate is not woke ideology versus common sense; it’s about how we weigh risk and make trade-offs when the cost of being wrong is measured in lives.

There is no perfect response to a potential disaster.

Acting early may save lives, but it carries economic and social costs.

Acting later may reduce disruption, but increases risk. These are choices between harms, made without certainty.

In my experience, these factors weigh heavily on decision-making.

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Improving response is not about eliminating this tension, it is about managing it better.

That means being clear about uncertainty, transparent about decisions, and open to scrutiny.

It means recognising the uneven distribution of both risk and cost.

And it means investing in community-led response as core infrastructure, not an afterthought.

I think back to 2017, leaving work as the river rose and the helicopter passed overhead. There was no certainty, only the responsibility that decisions had to be made.

When the stakes are life and death, acting too late is the one mistake that cannot be undone.

In that context, caution isn’t overreaction, it’s the cost of protecting lives.

Catch up on the debates that dominated the week by signing up to our Opinion newsletter – a weekly round-up of our best commentary.

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