They said rescheduling the tour is not possible and full refunds would be available instead from where they were purchased.
If you booked online, by phone or at a Ticketmaster outlet with a credit card the refund is automatic.
If your original card has expired or is no longer valid - prepaid Visa and MasterCard included - you'll need to get in touch with the Ticketmaster Customer Service Team on 0800 111 999 between 9am and 9pm Monday to Friday, or 9am to 5pm Saturday to Sunday.
If you used a Ticketmaster outlet to buy your tickets using cash or EFTPOS, you'll need go back with the tickets, and the EFTPOS card used to make the booking.
The outlet staff will help you with your refund.
If you bought tickets from a venue or i-site directly, return to the venue to obtain a refund.