Northland Age
  • Northland Age home
  • Latest news
  • Sport
  • Rural
  • Opinion
  • Kaitaia weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • Sport
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology

Locations

  • Far North
  • Kaitaia
  • Kaikohe
  • Bay of Islands
  • Whangārei

Weather

  • Kaitaia
  • Whangārei
  • Dargaville

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Northland Age

Letters: Top Energy welcomes feedback on service

Northland Age
28 Nov, 2018 11:00 PM2 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save
    Share this article
Top Energy staff at work during a planned outage.

Top Energy staff at work during a planned outage.

Re: Top Energy customer services (Age letters, November 27)

Thank you for bringing to our attention the concerns Pete Broughton had with our customer services tools recently.

We ask that Mr Broughton doesn't give up on us yet.

Power outages are frustrating, and we apologise for the inconvenience they cause.

We have gone to some efforts to provide tools, such as the Outage Centre website, the Outage Centre Mobile App, and the Top Energy call centre, to keep out customers informed of the cause and likely duration of a power cut.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Unfortunately, on Monday, November 19 Mr Broughton was unable to access the information he required.

In response, we are reviewing our call pick up performance for quality and call clearance and have taken his suggestions back to our call centre provider for consideration.

Regarding the Outage Centre website and Outage Centre Mobile App, both tools provide information on the expected duration for a fault. However, we need accurate information from the field and other sources before we can publish outage details including estimated restoration times.

Advertisement
Advertise with NZME.

To get accurate information about outages affecting their property or properties, customers are asked to provide their ICP number — this is the identifier for their individual power meter/s. It can take time to provide all the personal information including the ICP number, but it is necessary.

We have checked to see if there were any issues with the Top Energy Outage App on Monday and it was working fine.

We always welcome feedback on our customer services and how these can be improved.

PHILIPPA WHITE
Top Energy Spokeswoman

Discover more

Letters: Some small rewards from royal tour

30 Oct 05:30 AM

Letters: Exporting our money

31 Oct 11:30 PM

Letters: Locals are taking action for sustainable fishing

06 Nov 05:30 AM

Letters: Warning of age tsunami in Kaitaia

07 Nov 11:30 PM
Save
    Share this article

Latest from Northland Age

Northland Age

'No means yes': Farmer accused of raping wife, stepdaughter and bestiality with cows

Northland Age

Residents mounting court challenge to council plan for heritage overlays

Northland Age

Huge opportunity: Iwi internship helps man secure his dream job


Sponsored

Farm plastic recycling: Getting it right saves cows, cash, and the planet

Advertisement
Advertise with NZME.

Latest from Northland Age

'No means yes': Farmer accused of raping wife, stepdaughter and bestiality with cows
Northland Age

'No means yes': Farmer accused of raping wife, stepdaughter and bestiality with cows

The girl, allegedly raped nearly 300 times, feared falling pregnant before she was 12.

12 Aug 07:00 AM
Residents mounting court challenge to council plan for heritage overlays
Northland Age

Residents mounting court challenge to council plan for heritage overlays

12 Aug 01:00 AM
Huge opportunity: Iwi internship helps man secure his dream job
Northland Age

Huge opportunity: Iwi internship helps man secure his dream job

11 Aug 11:00 PM


Farm plastic recycling: Getting it right saves cows, cash, and the planet
Sponsored

Farm plastic recycling: Getting it right saves cows, cash, and the planet

10 Aug 09:12 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • The Northland Age e-edition
  • Manage your print subscription
  • Manage your digital subscription
  • Subscribe to Herald Premium
  • Subscribe to The Northland Age
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The Northland Age
  • The New Zealand Herald
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP