A former 911 operator is facing criminal charges after admitting that she hung up on callers when she didn't feel like talking.
Crenshanda Williams, 43, is facing a misdemeanor charge of interference with an emergency phone call.
Managers at the Houston Emergency Center where Williams worked found that she had been involved with thousands of 'short calls' - defined as lasting 20 seconds or less - between October 2015 and March, Click2Houston reports.
And in one case, Williams was accused of hanging up on a caller who was reporting a robbery at a convenience store in which the owner was shot and killed.
Engineer Hua Li called 911 to report an armed robbery at the RaceWay convenience store on FM 1960 Rd at Mills Road in Houston on March 12.