Mrs Duckett said staff had interviewed 113 businesses in downtown Rotorua, 82 per cent of respondents saying they thought the project was having a positive impact on perceptions of safety in the city. The guardians had reported 34 incidents of suspicious activity to police, several leading to arrests, and the team had visited and given information to more than 400 businesses.
"The team has supplied information to members of the public on over 1400 occasions, assisting with directions, information about shops, accommodation, restaurants, bars, cafes and parking," she said in her report.
She said some areas of improvement had been suggested, including more strategic patrols to ensure all businesses were visited regularly, a change to their hours of work to ensure the most "bang for our buck" and the monitoring of closed-circuit TV cameras.
Mrs Duckett said comments from businesses had been overwhelmingly positive. "[They] make staff feel reassured there are people like City Safe Guardians around if trouble is around ... They have been vigilant on the streets ... We did not have as much shoplifting as last year," were some of the positive reactions. Rotorua police had also said the guardians had helped catch criminals.
"Last week I gave them details of a recidivist offender who is currently on bail. As part of the conditions of bail he is not allowed in the CBD. I have received a phone call today from [name removed for privacy] who has identified this person in town. The offender was located and arrested because of this," an officer said.
Another officer reported the guardians had impressed tourists with their great work.
"On Wednesday the 18th of January we received a call that some tourists had been robbed. On arrival, the guardians had four juvenile offenders sitting on a wall waiting for our arrival. One of them had gone up to a group of tourists and snatched a handbag then all four had run off."
The guardians found the handbag and police had charged three suspects, formally warning a fourth.