Change management is a really fascinating subject and a critical one for any organisation.
All organisations are continually undergoing change (even if no-one is consciously aware of it). However there are times when everyone is very aware that things are fluid, that change is happening all around them.
MTG Hawke's Bay Museum has been going through change for a long time and this fact is very much in the public domain and staff consciousness. We'll also continue on the path of change for the immediately foreseeable future.
There are lots of changes to what our visitors experience and see at the museum and we're pleased that feedback is overwhelmingly positive. Some changes are not obvious to the visitor but feed into the tangible changes they're experiencing. These changes are in staff culture, processes, priorities, decision-making frameworks and so on.
For example, moving from a design focus to a visitor focus directly affects our decision-making around what exhibitions to hold and how to display them. So while this background change is not visible to visitors, the direct results in what they encounter at the museum certainly are.