1. Listen first
One way to start is by doing lots of listening rather than talking, advises Wedlock. That way you can gauge whether someone is ready to accept help.
"Everyone is at different stages with their diabetes. Ascertain where they are in their journey as this will determine how you can best help them," she says.
"Don't assume anything. A person may have had diabetes for many years and still have very little understanding. Alternatively just because a person may appear to not be paying attention to their diabetes does not mean they don't know about it."
"When you have established a non-judgmental environment with your friend or loved one you can talk about the information you have gathered. You could suggest going together to an education session, a local exercise programme or cooking classes. They may be ready to tackle one, some or none of these suggestions, just hang in there and let them have control of the situation.
"Meet for a coffee and don't talk about diabetes at all. You are still offering support. And it will give them the opportunity to open up to you in the future.
"The most important things I have learned are to be respectful of people's privacy and feelings and don't give up," says Noeline.
2. Ask questions
Ask your friend or loved one about how they are coping with diabetes and how you can help. The National Diabetes Education Program in the US suggests asking the following questions:
• Do you ever feel down or overwhelmed about all you have to do to manage your diabetes?
• Have you set goals to manage your diabetes?
• What things seem to get in the way of reaching your goals?
• What can I do to help? Are there things I can do to make it easier? If you want to be more active, would it help if we take walks together?
3. Educate yourself about the disease
It can be difficult to support someone if they are suffering from a disease you know nothing about.
Diabetes, like many other diseases, is complex. From the terminology to the medication, it can be difficult to get to grips with.
At the very least, make the effort to find out the difference between type 1 and type 2 diabetes and what HbA1c is all about. Knowing more about diabetes will help take the stress out of the 'what if' scenarios you may be worried about.
4. Go to appointments together
Ask if you can attend your family member or friend's appointments. This will help you get a better sense of what their routine is, the terminology of diabetes, and you can ask their doctor or nurse questions during the visit.
Everyone's diabetes is different and knowing about their illness will make it easier to be usefully supportive.
5. Create a healthy lifestyle together
The state of your loved one's diabetes depends on his or her everyday life - what diabetes routine to follow, what food to eat, which exercise to do, how to deal with stress. If you lead a healthy lifestyle and encourage your loved one to join in you'll be helping them towards well-controlled diabetes.
You can offer to attend an exercise or cooking class with your friend or loved one. Find fun things you can do together such as walking, dancing, or gardening. Walking together daily gives you time to talk and stay active.
Being physically active is a great way to handle stress. Or you could make a goal of cooking new healthy meals once a week. Include foods such as fruits, vegetables, and whole grains.
NEED MORE HELP? Find out more about diabetes here, call 0800 342 238 for your local branch or ask your GP.
- Courtesy of Diabetes magazine