Vodafone outage across New Zealand

Vodafone said the outage was affecting customers who were previously with WorldxChange Communication, which was acquired by Vodafone in 2015. Photo / Colleen Tunnicliff
Vodafone said the outage was affecting customers who were previously with WorldxChange Communication, which was acquired by Vodafone in 2015. Photo / Colleen Tunnicliff

Vodafone customers left without landline and broadband services for more than five hours today should have full service restored within the next half hour.

A power outage at one of Vodafone's operations centres in Auckland caused the problem but Vodafone spokeswoman Andrea Brady said she had received word shortly before 6pm that the problem had been fixed.

"In 30 minutes we should be back to normal services."

The outage was believed to have started around midday today and only affected the company's customers who were previously with WorldxChange Communication, which was bought by Vodafone in 2015.

Ms Brady said she was unsure how many people had been affected but said pockets of people around the country would have been without service.

"[With] World Exchange I'd say the majority of them would have been business customers."

As well as being without broadband or landline services, customers were unable to call the World Exchange contact centre or use the World Exchange website.

- NZ Herald

Get the news delivered straight to your inbox

Receive the day’s news, sport and entertainment in our daily email newsletter

SIGN UP NOW

© Copyright 2016, NZME. Publishing Limited

Assembled by: (static) on production apcf04 at 02 Oct 2016 08:18:00 Processing Time: 578ms