I have seen KiwiSaver contributions going out on my payslip, but for over two years I didn't know where my money was going - until someone told me to find out using my IRD login. I saw that I am with BNZ - that was news to me as I don't bank with them. How did I end up in the BNZ scheme and why haven't I had any information from them about my savings?
You were probably signed up to KiwiSaver when you started a new job. Unless new members choose their provider, Inland Revenue allocates them randomly to one of the nine default providers. BNZ is one of these default providers.
Anyone who is allocated to a default scheme by IRD goes into a conservative fund - no matter what your age or investment timeframe - and it is up to you to then decide what type of fund you should be in.
Some providers communicate better with new members than others - letting them know what funds there are for them to choose from, and helping them with that decision.
But first of all, your provider needs to be able to get in touch with you, and in your case this did not happen.