Three extra buses will be added to the Rotorua CityRide service however public holiday service's may be cut and Saturday runs reduced to pay for it.
Regional council Public Transport sub-committee chairman Lyall Thurston said the reliability of the bus service was an issue identified by customers and confirmed through investigations carried out by the Bay of Plenty Regional Council and service provider Reesby Rotorua Ltd.
"Rotorua customers have told us that buses are struggling to meet the service times, in some cases running considerably late, which we believe has contributed to a significant drop in passengers using the Cityride service," he said.
"Confidence in the reliability of our bus services is our primary objective. Many members of the community both able bodied and the disabled rely on the bus, and we want to ensure the services we provide caters for their needs."
Funding for the three extra buses will come from making changes to the existing service and from the NZ Transport Agency.