First Direct Taxis has said it will review its supply arrangements after a Christchurch wheelchair user was left stranded at the airport, despite booking in advance.
The company is part of the total mobility scheme with Environment Canterbury, where it is subsidised for installing a van with suitable equipment.
The contract means they must have one disability van available at all times, but in this case the van was already transporting able-bodied passengers.
ECan public transport manager David Stenhouse says that's not a breach of contract, but First Direct acknowledges its not ideal.
At the time, the supply was stretched but they want to make sure a disability van is always on call.