The company was helping the woman and her partner arrange flights back to Brazil.
Snr Const Tvrdeic spoke to the passengers through a Portuguese interpreter and believed they were "distraught''.
"She has ruined their holiday. It's just an unfortunate set of circumstances and people should know better.''
Snr Const Tvrdeic could only remember being called to cruise ships three or four times in the three years he had been working at Port Chalmers, as behaviour on the ships was usually good.
Last year, a woman and her partner were kicked off a cruise ship after she threatened to jump overboard when she was drunk.
According to the Celebrity Cruises website, the Celebrity Solstice is one of its "more decorated ships at sea'' and features shops, a casino, multiple restaurants and glass blowing classes.
It has an occupancy of 2850 passengers and 1500 crew.