Woman claims faeces-stained clothing delivered by Missguided online store

By Bianca London

Sorcha shared images of her purchase on Twitter. Photos / Twitter
Sorcha shared images of her purchase on Twitter. Photos / Twitter

A woman was left in horror after discovering what she claims is faeces on a garment she ordered from e-tailer Missguided.

Sorcha Murphy, 23, from Oxford in the UK, was horrified to find the £11.25 (NZ$20) cream bodysuit appeared to be stained with faecal matter.

Taking to Twitter to share her dismay, Sorcha wrote: "So I have received this item from @Missguided this morning and to my disgust when I opened the package I find that there is POO on it..."


In messages exchanged on Facebook with Missguided, the brand asked her to send the bodysuit back to be "checked out ASAP."

Sorcha replied: "I don't think you understand the seriousness of this. This is horrendous. Can you imagine if I hadn't noticed and put this on and later found there is someone else's faeces on me?!?!? I want to take this higher and expect to be contacted by your management team immediately."

The e-tailer replied assuring her they appreciated how shocking this must be for her and asked for her number so that a manager could call her.

In messages exchanged on Facebook with Missguided, the brand asked her to send the bodysuit back to be checked 'ASAP'.
In messages exchanged on Facebook with Missguided, the brand asked her to send the bodysuit back to be checked 'ASAP'.


Sorcha demanded to speak to a manager.
Sorcha demanded to speak to a manager.

"That's not good enough," replied Sorcha. The brand then told her they needed the garment back before they could process a refund.

Following a phonecall from a manager, Sorcha received a follow-up email emphasising how sorry the brand were; they explained that an internal investigation was taking place at the warehouse.

As well as refunding her the £11.25 (NZ$20) and sending her a brand new bodysuit, they offered her a £20 (NZ$35) credit note.

"I really do hope that this helps and I cannot apologise enough for what has happened," the manager signed off, before urging her to get back in touch with anything else she may need.

Following a phonecall from a manager, Sorcha received a follow-up email emphasising how sorry the brand were.
Following a phonecall from a manager, Sorcha received a follow-up email emphasising how sorry the brand were.

Speaking to MailOnline, Sorcha said: "When I opened the package it really stank of smoke, which is why I looked for marks and then found the stains... I was disgusted, did not expect to find faeces on what I thought was a brand new item I am just so glad that I didn't try it on.

"I was outraged. I certainly didn't expect to discover faeces on my brand new item. I'm just glad I noticed before trying it on. I'm not going to accept the £20 voucher as I would never shop on the website again."

MailOnline has contacted Missguided and is awaiting a response.

- Daily Mail

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