A motivational speaker gives her tips on business success

Debbie Mayo-Smith: Do you know what dark social is?

Youth have migrated from Facebook to dark social. Here's why. Photo / Getty Images
Youth have migrated from Facebook to dark social. Here's why. Photo / Getty Images

Gone are the days when you could log into Facebook and check out what your kids are really doing. Why? Because they've stopped posting their private lives on Facebook.

But have they stopped sharing personal information, photos and things they've liked? No they haven't just stopped sharing with you. They've migrated.

Let's take my Elizabeth. She's 21. Her favourite social media is Snapchat. But Snapchat isn't a social network like Facebook per say. It's a messaging app. Her current count is 58,430. This is the number of snapchats she's received/sent.

"Do you use Facebook" I asked her.

"Just to look at things. I don't post" was her reply.

My 24 year old son Daniel (an airline pilot) is continually on Facebook Messenger talking with his friends when I'm out and about with him - darn annoying.

But that is his social mediam. He hasn't posted anything for years. However he's very active with his friends. Unfortunately I haven't been added to the Snapchat groups of my six.

What about us? The more mature? When you see interesting articles online and want to share them, how do you do it? Most often I'll copy the link and send it in an email to someone.

All these activities are called Dark Social. It is the sharing over private messaging apps- like Snapchat; Facebook Messenger; What'sAp; Viber; SMS; WeChat; Email.

The proliferation of smartphones and the free messaging apps means that now globally, 82 percent of content shared on mobile is shared through messaging, email or text, according to a report by RadiumOne.

I first read about the dark social from the clever Michael Carney in his 2016 Marketing Insights (the section called Why Messaging Apps Matter p.40).

By the way this is the bane of Facebook now - it's becoming more of a news site because of the loss of personal activity as members are posting less in public.

Two reasons dark social important for you

First, are you paying for online marketing? Do you run an email newsletter? Sponsor content? Here is where Dark Social comes in.

With private sharing there's a significant amount of link-sharing that doesn't get picked up properly in your analytics because there is no referring link (naturally).

So you can't accurately track the success of your paid efforts.

Second, with messaging apps dominance, especially Facebook Messenger, you'll see the increased usage of bots and chat bots for many normal web based services.

Customer service questions answered automatically and immediately. The ability to order and pay.

With the Airline KLM you can now get your booking confirmation, check-in notification, boarding pass, and flight status updates via Facebook Messenger. Last month I wrote about Xero's chatbot in Messanger that enables you to find advisers in your area.

- NZ Herald

Debbie Mayo-Smith aka Ms Effective, gives speeches, seminars and trains on sales and personal productivity. Debbie helps you get more done in less time and increase profitability. Sign up for her monthly quick tip newsletter here.

Get the news delivered straight to your inbox

Receive the day’s news, sport and entertainment in our daily email newsletter

SIGN UP NOW
A motivational speaker gives her tips on business success

Debbie is one of the most in-demand speakers in Australasia; in the top 7pc of speakers globally and well-loved for her practical, plain talking technology quick tips. A best-selling author of sixteen books, Debbie has sharpened the activity of over 1 million individuals around the world through her presentations, training, newsletters, books and videos.

Read more by Debbie Mayo-Smith

© Copyright 2017, NZME. Publishing Limited

Assembled by: (static) on production apcf05 at 30 May 2017 12:04:40 Processing Time: 505ms