An Auckland family rushing back to New Zealand after the sudden death of a relative are slamming Air New Zealand's compassionate travel policy.
Fairfax Media reported an Auckland businessman, referred to as Steve, was holidaying in Fiji with his family when he received news his father-in-law had unexpectedly died.
He arranged for his flights to be brought forward three days, and was told on the phone he would be able to use the compassionate fare policy to reclaim unexpected travel expenses after the funeral, Fairfax said.
It was not explained to the family how much of the extra costs would be refunded, and Air New Zealand ended up covering $360 of the $1444 extra cost incurred.
He was then told only flight change and service fees could be refunded.