Financial service providers are regulated by the Financial Markets Authority (FMA).
Part of the FMA's role is to educate consumers of financial services, so it has released a checklist of things you can expect from your financial services provider. Providers include advisers as well as KiwiSaver providers, fund managers and superannuation schemes.
When dealing with a licensed provider, the FMA believes you are entitled to:
Competence. Your adviser should have the skills and experience to offer you the right product or service for your needs and should tell you if there are any limits to what they can provide and why.
Be treated honestly and fairly. Your adviser should balance their business with yours and tell you about any conflicts of interest, such as being paid a commission by a third party.