Russell Top 10 Holiday Park is top of the parks, winning the 2016 AA Traveller Spirit of Hospitality Award.
The national award was conferred at the Holiday Parks Conference in Rotorua last week.
Australian company Next Generation Holiday Parks took over the park last year. Chief executive Daniel Tilton said he and his family had been involved in the holiday park industry in Australia for more than 20 years.
"We made some investment into improving the facilities at the Russell Top 10 Holiday Park, but mainly we put a focus on customer service.
"It's always been our focus in the past and we encourage people via web, email and in person to review us after their stay. This gives us great insight into what our customers want and enables us to act on those wants and needs immediately," he said.