Hawkes Bay Today
  • Hawke's Bay Today home
  • Latest news
  • Sport
  • Business
  • Opinion
  • Lifestyle
  • Property
  • Video
  • Death notices
  • Classifieds

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • On The Up
  • Sport
  • Business
  • Opinion
  • Lifestyle
  • Property
    • All Property
    • Residential property listings
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology

Locations

  • Napier
  • Hastings
  • Havelock North
  • Central Hawke's Bay
  • Tararua

Media

  • Video
  • Photo galleries
  • Today's Paper - E-Editions
  • Photo sales
  • Classifieds

Weather

  • Napier
  • Hastings
  • Dannevirke
  • Gisborne

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Hawkes Bay Today

Chorus faulted over days of broadband woes

Hawkes Bay Today
13 Jun, 2013 07:03 PM2 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

A Waipukurau computer technician is saying Chorus "let the town down" after a broadband outage that left parts of the central business district floundering for four days this week.

"I had a call from a client on Monday, complaining about slow broadband," the technician said.

"The client's internet provider had tested the line, found no deficiency in speed and said it must be the client's router.

"I tested the router and there was nothing wrong with it. I then contacted Chorus."

The technician said the problem had escalated.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

"On Tuesday, I had five more clients with the same problem, it continued on Wednesday."

No official outage report was posted until 10.30am yesterday, the technician said.

"By then it was too late. People were pulling cables out, customers were bringing their computers in, it was a complete waste of four days. There was nothing wrong with the computers - I can't bill those clients, but who is going to pay me for the wasted time?

Advertisement
Advertise with NZME.

"Nor were the providers at fault - due to the nature of the fault, their line tests were showing no problem."

A Chorus spokesperson said Chorus responded to a complaint of degraded service that was lodged on Monday and technicians located faulty equipment in a cabinet at the Waipukurau exchange at 9am yesterday. The equipment had been replaced by 1.03pm and subsequent tests showed the service was back to normal.

The spokesperson said the delay was a result of health and safety conditions preventing technicians from accessing the site of the fault.

The technician was angry the CHB town was forced to put up with four days of inadequate broadband.

"It should have been fixed by Tuesday. Theoretically, everyone has had four days of slow broadband. Records were lost, eftpos transactions were lost, time and money was lost. How do we get refunded?

"Chorus should be paying. It was their faulty equipment. Chorus should be making a big donation to a local charity in recompense."

Save

    Share this article

Latest from Hawkes Bay Today

Hawkes Bay Today

Motorist dies after four crashes in 40 minutes in Hawke's Bay

Hawkes Bay Today

'We have you surrounded': Police stood down after Hawke's Bay stand-off, search continues

Premium
Hawkes Bay Today

Black Ferns: Tui pair on the big bird for matches in South Africa


Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

Advertisement
Advertise with NZME.

Latest from Hawkes Bay Today

Motorist dies after four crashes in 40 minutes in Hawke's Bay
Hawkes Bay Today

Motorist dies after four crashes in 40 minutes in Hawke's Bay

Some roads remained blocked.

17 Jul 06:02 AM
'We have you surrounded': Police stood down after Hawke's Bay stand-off, search continues
Hawkes Bay Today

'We have you surrounded': Police stood down after Hawke's Bay stand-off, search continues

17 Jul 04:06 AM
Premium
Premium
Black Ferns: Tui pair on the big bird for matches in South Africa
Hawkes Bay Today

Black Ferns: Tui pair on the big bird for matches in South Africa

17 Jul 04:00 AM


Solar bat monitors uncover secrets of Auckland’s night sky
Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

06 Jul 09:47 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • Hawke's Bay Today e-edition
  • Manage your print subscription
  • Manage your digital subscription
  • Subscribe to Herald Premium
  • Subscribe to the Hawke's Bay Today
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • Hawke's Bay Today
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • NZME Events
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • © Copyright 2025 NZME Publishing Limited
TOP