No reprint for phone book

A reprint of the Hawke's Bay phone book is, "unlikely" despite complaints about the omission of residential and commercial listings.

Hawke's Bay Today received an unprecedented number of calls about the issue but, Yellow, which is responsible for printing the book, said people would simply have to wait until next year to be included.

"I've spoken to most of these people as the errors have come from their Telco," a Yellow spokeswoman said. "It's unlikely we will release a supplement or reprint the book.

"I've told them how they can rectify the problem for next year and most are very understanding that we are obliged to act on instructions to make a number unlisted."

People could be added to the white pages online and 018 by contacting their telephone provider to request that all contact details be passed on to Yellow.

Hawke's Bay Today understands over 100 people who took out ads in the yellow pages also recently received a bill which was twice the normal price.

However, the company said this came down to the way in which some payments were processed.

Yesterday Yellow Pages wrote off all its goodwill and announced a $78 million loss for the year ending June 30.

The directory company cited difficult trading conditions as a result of the subdued economy, problems with sales strategies, and its product mix as issues.