The finalists in the 2017 New Zealand Tourism Awards are a shining example of why our tourism industry is enjoying record growth. Run by Tourism Industry Aotearoa, these prestigious awards celebrate the $35 billion tourism industry's success and recognise the individuals and businesses doing an outstanding job, generating economic wealth and supporting jobs in communities throughout the country. 25 finalists have been named. The winners will be announced on 7 September 2017.
Air New Zealand Holidays Mystery Breaks™
Explore a great New Zealand destination with a Mystery Break
On an Air New Zealand Mystery Break who knows where you'll end up. It could be any one of the popular destinations on the Air New Zealand domestic network. The mystery won't be revealed until the day prior to travel!
You'll fly Air New Zealand to your mystery destination, pick up your transfer or rental car then check in to your accommodation which has been booked for you by Air New Zealand Holidays. Then it's up to you. Go exploring. Or just kick back and relax.
Great Mystery Break Inclusions:
• Return air travel (Seat & Bag) on Air New Zealand
• Return taxi or shuttle transfers between the airport and your hotel
• 3 - 4 star accommodation at your mystery destination
• 2 break for two people (twin share)
• Mystery Breaks Vouchers are valid for 12 months from date of issue.
• When redeeming an Open Dated Mystery Break, dates must be requested a minimum of 30 days prior to departure and no more then than 90 days prior to departure.
• Full terms and conditions are attached.
People's Choice Award
Auckland Seaplanes brought the romance and excitement of seaplanes back to the city of sails when it started operations in 2013. It offers a range of scenic flights over the Hauraki Gulf and Auckland, as well as fly and dine/wine tasting experiences to Waiheke, the Bay of Islands, Coromandel and the lakes of the central North Island.
Northland's Poor Knights Islands are a complete marine reserve, rated in the top 10 dive sites globally. Dive! Tutukaka operates in this pristine environment, providing diving, scuba training, recreational guided dives, marine mammal interaction, charter boat hire, snorkelling, kayaking and paddle boarding. It focuses on growing the destination sustainably.
Haka Tourism Group
Haka Tourism Group consists of niche tourism businesses within the guided tour, hostel, hotel and educational markets. It operates small group adventure, snow and mountain bike tours, and upmarket hostels. Since it commenced in 2007, the business has continued to grow rapidly, opening its first hotel in 2017.
Kapiti Island Nature Tours
Kapiti Island Nature Tours is a whanau company which operates a nature/cultural tourism experience on Kapiti Island, one of Aotearoa's most valued nature reserves. The business collaborates closely with the Department of Conservation, which also manages part of the island. Kapiti Island Nature Tours demonstrates Maori values while running a growing and profitable business.
Founded in 1954, Real Journeys remains true to its guiding principles of conservation and hospitality. Based in some of the most untouched areas of New Zealand, the company has operations from Stewart Island to Queenstown, including the Te Anau Glowworm Caves, cruises through Milford and Doubtful Sounds, the heritage steamship TSS Earnslaw and Walter Peak High Country Farm.
SKYCITY Auckland Ltd
SKYCITY Auckland is an exciting entertainment hub with a world-class casino, exquisite restaurants, an array of bars, the iconic Sky Tower and the 5-star SKYCITY GRAND hotel and the 4.5-star SKYCITY Hotel. Ideally situated in the heart of Auckland's CBD, both hotels offer guests an exceptional experience, whether their stay is for business or pleasure.
Skyline Rotorua delivers on its vision to provide world class leisure and entertainment experiences. Home to the world famous luge, it has developed a raft of other activities to create an all-round destination, from the thrilling Zoom Zipline and Mountain Bike Gravity Park to gondola rides, nature trails, wine tasting, shopping and dining.
Skyline Queenstown is about fun for all ages. This popular attraction welcomed more than 1.6 million visitors in the past two years and, as it celebrates its 50th anniversary, has hosted nearly 17 million visitors in total. With panoramic views over Queenstown, this growing business features luging, mountain biking and fantastic cuisine.
Sudima Hotels & Resorts
With hotels in Auckland, Hamilton, Rotorua and Christchurch, Sudima Hotels & Resorts wins a competitive advantage through fantastic customer service and a commitment to sustainability. It is the country's only fully accessible hotel group, providing exceptional service to guests and opportunities for staff, whatever their needs. It's proud that staff turnover is less than half the national average.
Taupo Debretts Spa Resort
Taupo DeBretts Spa Resort is a family owned business with a staff of 60. This iconic activity and accommodation provider incorporates thermal mineral pools, an interactive warm water park, a luxurious spa facility, holiday park accommodation and a popular café. An environmental focus underpins everything it does.
TIME Unlimited Tours
Winning numerous New Zealand and international awards, TIME Unlimited Tours focuses on luxury, cultural experiences, eco-tourism and regional destination marketing as part of its private premium tours. Its 'city to cape' cultural collection sees it partner with two Regional Tourism Organisations and 13 Maori operators.
Tourism Holdings Ltd - NZ Rentals
Tourism Holdings Ltd is the largest provider of holiday vehicles for rental in New Zealand and Australia with brands catering to both the higher end of the rental vehicle market and value seeking travellers. Increasingly, the business is playing a role in all areas of the customer journey - from planning, through to booking and experiencing.
Tourism West Coast
Tourism West Coast is custodian for the West Coast's untamed natural wilderness brand. This Regional Tourism Organisation's primary objective is to attract more visitors to the West Coast and build market share. With limited resources, Tourism West Coast punches above its weight, increasing visitor spending by 12% to $522 million in the year to March 2017.
Waitangi Treaty Grounds
Northland's historical Waitangi Treaty Grounds has transformed itself over the past four years. At the heart of the transformation was the building of the $14 million award-winning Te Kongahu Museum of Waitangi. An all-inclusive day pass including entry to the new museum, all historic buildings, guided tours and cultural performances is driving up revenue, visitor numbers and visitor satisfaction.
YHA New Zealand
New Zealand's largest hostel network, YHA New Zealand has invested significantly in quality improvements. These include refurbishing a large part of its network and investing in comprehensive energy efficient systems. With strong yield growth, annual improvements in employee satisfaction and its recent carboNZeroCertTM certification, YHA NZ is delivering excellence to guests, staff and the planet.
Other business & industry finalists
Angus & Associates has a consistent and proven record of working with the tourism industry and applying its extensive industry-specific knowledge and experience to craft innovative and appropriate insight solutions. Much of its work is characterised by the ability to work with a sector to make efficient use of often somewhat limited resources.
New Zealand Transport Agency
Led by NZTA, the Visiting Drivers Project is an excellent example of central and local government and the private sector working together to improve road safety for visitors while maintaining New Zealand's reputation as an attractive and safe tourist destination. The project has delivered initiatives focused on road safety at each stage of a visitor's journey.
Queenstown Resort College
Queenstown Resort College is one of New Zealand's premier tourism and hospitality management colleges, employing 75 staff and catering to 500 full time students. It provides New Zealand's thriving tourism industry with graduates who will become the managers, industry leaders and business entrepreneurs of tomorrow. Its programmes are constantly evolving to meet industry needs.
Jasmine Adams, Rotorua TOP 10 Holiday Park
Under Jasmine Adams' leadership, the Rotorua TOP 10 Holiday Park has won many prestigious awards over the past few years. Most recently Jasmine was named the Holiday Parks NZ Emerging Star. An up-and-coming tourism entrepreneur, Jasmine also makes a valuable contribution to the wider Rotorua tourism industry, including Chair of HPNZ Rotorua.
Shayne Forrest, Hobbiton Movie Set & Farm Tours
Shayne Forrest has been involved in initiatives that have put Matamata's Hobbiton Movie Set & Farm Tours and New Zealand on the map. As Marketing Manager, Shayne has helped Hobbiton's visitor numbers grow from 58,000 in 2012 to more than 500,000 in 2017. He also holds leadership roles in the wider tourism industry.
Lisa Li, China Travel Service (NZ) Ltd
General Manager of China Travel Service (NZ) Ltd, Lisa Li is an energetic and effective advocate for the New Zealand and Chinese tourism and business sectors. CTS is one of the largest tour operators of Chinese visitors in New Zealand. Under Lisa's leadership, the business has grown strongly. Lisa helps many tourism businesses access the important Chinese visitor market.
Margaret Munro, Earth & Sky Stargazing & Observatory Tours
In the nine years she has been with Earth & Sky, General Manager Margaret Munro has grown this emerging and innovative business into a highly successful tourism operation - putting Tekapo's night sky on the visitor map. Margaret is also respected for her work with the broader tourism and business community, readily sharing her knowledge with others.
Les Morgan, Sudima Hotels & Resorts
In just five years, Sudima's Director of Hotels Les Morgan has carved out a distinct competitive edge for Sudima Hotels & Resorts, powering big growth in gross operating profit from the same amount of rooms and resources he started with. A visionary, Les has created a strong brand association between Sudima and sustainability.
Ryan Sanders, Haka Tourism Group
Ryan Sanders is hugely enthusiastic about the New Zealand tourism industry. As the founder and sole-shareholder of Haka Tourism Group, Ryan's roles have transitioned over the past 10 years from the only employee through to General Manager and now a more strategic growth oriented role. Ryan is a strong and influential leader, passionate about the start-up tourism space.
Angus Stubbs, Tourism Holdings Ltd - Discover Waitomo
Angus Stubbs, Operations Supervisor Black Water Rafting, is a pioneer in the adventure tourism industry. He has trained hundreds of aspiring guides and safely guided more than 100,000 visitors underground. His career has been spent developing safe and enjoyable caving products for visitors to the Waitomo region, from rafting to abseil products and the Waitomo Trail Run.
MYSTERY BREAKS TERMS AND CONDITIONS:
References to 'us' 'we' and 'our' are to Pacific Leisure Group Limited (trading as Air New Zealand Holidays and referred to throughout the remainder of this document as Air New Zealand Holidays) and references to 'you' are to you as the customer.
'Conditions' means the booking conditions set out in clause 1, the pricing conditions set out in clause 2 and the general conditions set out in clause 3; 'Mystery Break' means an Air New Zealand 'Great Mystery Break™' or 'Deluxe Mystery Break™' booked with us under these conditions; and 'suppliers' means any person who provides all or part of your Mystery Break, such as accommodation, rental car or other ground products.
Please read the following conditions carefully as they incorporate the basis upon which bookings are accepted by us. These Conditions may be changed by us at any time with or without notice and in our sole discretion.
1. BOOKING CONDITIONS
All dates are subject to availability. The total number of Mystery Breaks may be limited each day. Subject to clause 1.3 below, please advise us of any special travel or accommodation requirements at time of booking and subject to availability we will do our best to accommodate such requests.
For open dated Mystery Break bookings payment is required within 24 hours of receiving a voucher confirmation. For Mystery Break bookings where a travel date has been specified full payment is required at time of booking.
Mystery Breaks involve domestic travel within New Zealand only. As your destination is a mystery, you cannot specify where you want to go. However you can advise one destination you do not want to travel to and, subject to availability, we will endeavour to accommodate your request. We cannot guarantee inter-island travel for Mystery Breaks.
Accommodation closeouts may apply during major sporting, entertainment, cultural events and holiday periods, during which time Mystery Breaks are unavailable. See your travel agent for details.
You will receive final documentation 24 hours prior to travel which will be sent as evouchers to an email address as nominated by you. Please ensure you have access to a printer as you will need to print these e-vouchers and carry them with you for the duration of your Mystery Break.
1.5 OPEN DATED VOUCHERS
Mystery Breaks are available open-dated for use as a gift, incentive or prize. Open dated documents are valid for travel within 12 months from date of issue. Extensions beyond twelve months are not permitted.
1.6 ACCOMMODATION CHECK-IN AND CHECK-OUT
Generally, check in is early afternoon at approximately 2pm and check out is mid-morning at approximately 10am. Properties are usually happy to store your luggage outside of these times. Early and late check in / out requests are not permitted.
2. PRICING CONDITIONS
Prices for Mystery Breaks are per person based on single, twin or triple share and include GST and all levies.
2.2 AMENDMENTS AND CANCELLATIONS
Once ticketed all travel becomes non-refundable and non-transferable. Within seven days of departure no amendments are permitted. Any amendment to the booking is subject to the approval of the relevant supplier. Any approved change to the booking will incur an amendment fee of $50 per person in addition to any fees imposed by the supplier. If passenger names have been provided to us incorrectly spelt, a name correction fee of $50 per person will apply and supporting documentation may be required for passenger verification. Travel/cancellation insurance is recommended.
No child discounts apply.
2.4 RENTAL CAR TERMS AND CONDITIONS
(a) - You will need your current full driver's licence for presentation when you collect your vehicle. Minimum age for driving rental vehicles is 21 years.
(b) - Fuel costs, excess reduction and miscellaneous charges are payable by the renter. The vehicle will have a full tank on collection and you will be liable for the cost of a refill unless you return the vehicle with a full tank.
(c) - A damage excess of $3000 + GST applies and is payable directly by the renter if the vehicle is involved in an accident. The excess may be reduced to $225 + GST by the purchase of Excess Reduction Insurance at time of collection ($25 + GST per day). Avis require a credit card imprint at the time of collection and Budget require a credit card deposit sufficient to cover the insurance option selected plus a $150 bond to cover fuel which must be paid when collecting the vehicle. Any refund due will be made when the vehicle is returned. Further conditions will apply which are available from the rental company upon collection of the vehicle.
This information is correct as at 1 December 2012 but is subject to change without notice. Accommodation closeouts may apply during major sporting, entertainment, cultural events and holiday periods, during which time Mystery Breaks are unavailable.
3. GENERAL CONDITIONS
3.1 TRAVEL AND ACCOMMODATION
The accommodation, car hire and any other components included in your Mystery Break are provided by reputable suppliers on their own conditions. In contracting with you, we do so only as an agent for these suppliers. Please note that your contract with these suppliers is subject to the terms and conditions and limitations of liability imposed by the suppliers.
3.2 WHAT IS NOT INCLUDED
The price of any component not included in your itinerary, passports and visas, airport and/or departure taxes collected at time of check-in, where applicable, are not included in the price, nor are items of a personal nature such as laundry, transport outside of any transfers provided, telephone calls, excess baggage charges, personal and baggage insurance, postage, drinks, room service or meals (unless specified). Additional fees or charges levied directly by the suppliers may also apply and are not included in the price. See your travel agent for details.
3.3 AIR TRAVEL
Air travel will be on Air New Zealand (including Air New Zealand Link) services only and is subject to Air New Zealand's Conditions of Carriage available on-request from any Air New Zealand Holiday's Store or online.
3.4 BOOKING ARRANGEMENTS
The person effecting a booking shall be deemed to have accepted these conditions on behalf of all persons named in the booking. The contract will be governed by and subject to these conditions. All communications from us will be sent to the email address you provide to us at the time you make your booking. It is a condition of our confirmation of your booking and acceptance of your payment in respect of your Mystery Break that payments are made on your behalf to suppliers by us.
3.5 OUR RESPONSIBILITY
The services that we supply consist solely of arranging and coordinating travel, entertainment and accommodation facilities and services and making reservations, issuing tickets and vouchers to customers for the provision of services and facilities by suppliers. We undertake to perform these services with reasonable care and skill. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class, however, we make no representation or warranty whatsoever as to the provision of any service of which we are not the supplier. Air New Zealand Holidays does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of any supplier in connection with your holiday pursuant to a contract between them and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. Where for any reason, a supplier is unable to provide particular facilities or services, then that supplier may be entitled, under its contract with us, to substitute comparable or equivalent facilities or services without incurring any liability to you.
3.6 FORCE MAJEURE
We will not be liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to war, civil disturbance, fire, floods, acts of God, acts of government or any other authorities, accident to or failure of machinery or equipment or industrial action.
You agree to defend and indemnify us, our representatives, agents, employees, directors, and officers from any claim, cause of action, or demand, in any action filed or commenced by a third party against us as a result of your breach of the terms or the documents made part of these conditions, or your violation of any law or right of a third party.
3.8 LAW OF CONTRACT
Any claims arising out of our provision of services to you under these conditions will be governed by the law of New Zealand and any legal action arising under the contract shall be litigated only in the appropriate court having jurisdiction in New Zealand.
Air New Zealand Limited does not by virtue of its participation in any Mystery Break or by virtue of supplying any component of any Mystery Break represent itself as either contracting with any purchaser of a Mystery Break from Air New Zealand Holidays Limited, or as having any other legal relationship with any such purchaser, save to the extent Air New Zealand Limited participates as a carrier in a Mystery Break and in such case, the contractual or other legal relationship (if any) with the purchaser shall solely relate to the supply of the air travel component of the Mystery Break. When Air New Zealand Holidays Limited makes your bookings with the suppliers we are acting only as a booking agent for the suppliers.
3.10 CONSUMER GUARANTEES ACT
Where you purchase or hold yourself out as purchasing our services for the purposes of a business the provisions of the Consumer Guarantees Act will not apply to the supply of such services.
3.11 NO AMENDMENT
No employee or agent of Air New Zealand Holidays Limited or Air New Zealand Limited has any authority to amend, cancel or otherwise alter these conditions.
Tourism Industry Aotearoa thanks key New Zealand Tourism Awards 2017 Partners & Supporters:
• Award Partners: Air New Zealand and the Ministry of Business, Innovation & Employment
• Award Supporters: PATA New Zealand Trust, Sudima Hotels & Resorts, Westpac, JLT & AIG, Auckland Airport, Epay NZ, Department of Conservation, Crowe Howath International, He kai kei aku ringa and ServiceIQ
• Event Supporters: ChristchurchNZ, Air Force Museum & Vbase, Monteiths, Pacific Tourways, Christchurch Casino and Official Media Partner, NZME.