Warning: Graphic images
The mother of a disabled boy badly injured at an Auckland kindy says her son is too scared to go back - and she wants answers about exactly what happened to him.
Four-year-old Masua Tusa - or Sua as his mum calls him - has cerebral palsy and uses a wheelchair.
While he was at Manurewa West Kindergarten last Wednesday he suffered extensive facial injuries - including deep grazes where large patches of skin have been scraped from his nose, forehead and cheek.
Police and the Ministry of Education are both investigating.
His mother Milly Tusa told RNZ she only heard her son was injured when she went to collect him as usual and was told by staff he'd tumbled down some stairs while strapped in his wheelchair.
Masua is usually waiting for his mum by a window, when she arrives to pick him up from kindergarten: "He'll be smiling and waiting.
"The day that I walked in he was facing the wall, with his teacher next to him but it was quite unusual because he never sits there."
The teacher told Tusa that she tried four times to call her and that she wanted to let her know her son had a minor graze. She said that she'd locked his wheels and put him at the top of the stairs.
"In my head I was thinking it must be a little scratch or a bump and the way she was saying it, it also sounded that way."
She says her son's injuries looked more like burns.
When she turned her son around to get ready to leave, his whole face was red and he looked lost, she said.
"They looked more like burns, it looked more like he was dragged than he was, as they say, he fell down the stairs.
"It was skin burns, raw burns on his face from the top of his eyelid down. He had scratches on the top of his lips and he had scratches on his nose."
Tusa said when she saw him she thought the teacher's explanation was a lie.
"I thought it was a load of crap. She told me she was standing in front of him when he fell, if she was standing in front of him, how would she let that happen, if she was supervising him, how did he fall?"
She said Masua was traumatised and embarrassed by the incident and his injuries.
"Emotionally, I don't think he's doing too well.
"I've asked him a couple of times [about the incident] and all he says is 'mummy, naughty teacher, mummy, naughty teacher'."
Tusa said her son would not be going back to Manurewa West Kindergarten.
"When you trust people to look after your child, especially a child with disabilities, a child that doesn't talk, it is heartbreaking."
The Ministry of Education said Manurewa West Kindergarten notified it last Thursday that a child had been injured on site and it was also investigating.
In a statement it said: "We visited the centre on Friday. While there we reviewed the site for immediate safety hazards, gathered information on the incident and were satisfied that children are safe to attend the centre.
"We also checked that the kindergarten was doing what it could to support its families."
The ministry said it had not received a formal complaint from the family involved.
Meanwhile the Tusa family said they complained directly to the police.
Police told RNZ they were still investigating.
"I want to know the full story, the story that they're [the kindergarten] are telling me doesn't add up. For the sake of my child, tell the truth."
The kindergarten has declined an interview while it works with the ministry investigation.
'We were supervising him at the time'
A staff member at the kindy, who asked not to be named, has previously told the Herald they were taking the matter "very seriously'' and had let the necessary people know about the situation.
"We're working with our head office and we're also working with the Ministry of Education, as well, to make sure that they know that we worked hard to try and do everything that we could for him.
"And that we were supervising him at the time."
The woman said they had tried to contact Masua's mother, but only had one contact number for her.
Asked whether she was at the kindergarten when the incident happened, she said: "Unfortunately - I'm sorry - I'm not going to go into any of that because it's still being investigated by the Ministry of Education."