The Rotorua Work and Income office on Pukuatua St has reopened after a phone threat caused a lockdown.
A police spokeswoman said police had been called to the scene at 11am after staff were threatened over the phone.
She said the office had followed normal procedures and gone into voluntary lockdown.
Police cordoned off the office.
It has since reopened and police have now left the scene.
Ministry of Social Development regional commissioner Mike Bryant said there had been two times this year when the Rotorua office had been on lockdown to ensure client and staff safety.