Help & Support

    I am a logged in premium subscriber but I still see the paywall – how do I fix this? 

    Your anti-virus software may be blocking the content from loading. If you see this issue, please take the following troubleshooting steps:

    Check what anti-virus software you have installed

    If you have Kaspersky anti-virus software follow the steps below to resolve the issue

    If you have another anti-virus software or no software at all, please contact us at subscriptions@nzme.co.nz

    Troubleshooting steps for Kaspersky users:

    Ensure databases are up to date: https://support.kaspersky.com/14297

    Add an exclusion for NZ Herald for Web Anti-Virus settings: https://support.kaspersky.com/common/error/other/15335#block1

    There are a few places in Kaspersky to add exclusions. If the above one doesn't work then here is another place to add exclusion: https://support.kaspersky.com/common/safemoney/12489#block2

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