Help & Support

    I am a signed-in Listener subscriber, but I still see the paywall – how do I fix this?

    Your anti-virus software may be blocking the content from loading. If you see this issue, please take the following troubleshooting steps:

    • Check what anti-virus software you have installed.

    If you have Kaspersky anti-virus software follow the steps below to resolve the issue:

    https://support.kaspersky.com/common/error/other/15335#block1

    OR here:

    https://support.kaspersky.com/common/safemoney/12489#block2

    If you have a different anti-virus software or no software at all, please contact us at subscriptions@nzme.co.nz

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