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Home / Business

Westpac warns customers about email scam

3 Nov, 2003 03:09 AM2 mins to read

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Westpac Bank is warning its Internet banking customers about an email scam which tries to get them to reveal their login details and passwords.

Westpac spokesman Paul Gregory said the bank had received hundreds of calls this morning from customers who had received emails claiming to be from the bank. The emails had also been sent to people who do not have Westpac accounts.

The email says the bank is verifying the customer's email address and asks them to click on a link which takes them to a phony Westpac site. At the site which Mr Gregory said was a "reasonable facsimile" of the real site, customers are asked to enter their login name and password.

Mr Gregory said the bank was not aware of anybody who had actually entered their information at the fake website.

A helpline is available to customers who may have responded and also to report the email so the bank can track the spread of the scam.

"If anyone has actually stuck their details in they can ring us up and we can arrange for them to change their password immediately."

Mr Gregory said Westpac would never ask customers for this information under any circumstances and the real Westpac site is secure.

He confirmed the police's computer crimes unit is looking into the scam which is common overseas but has not been seen in New Zealand before.

The police have instructed bank customers who receive the emails, which are believed to have originated from outside New Zealand, to delete them and never to give out their passwords to anyone.

* Customers can call the Westpac helpline on 0800 400 600.

- NZPA

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