Bupa CEO Dwayne Crombie sees leadership as a way of empowering staff to take ownership of the decision-making process. “I try not to run everything. I try not to be the centre-point for a lot of the day-to-day decisions,” Dwayne says. “I actually tolerate people doing things that wouldn’t be my first choice, so, it doesn’t have to be my way.” Dwayne says staff should ascertain ownership in their roles rather than defer the decision-making process to top management.