Air New Zealand has been recognised in TripAdvisor's inaugural Travellers' Choice Awards for airlines, coming in fifth overall and named runner up in the Asia-Pacific region behind commercial partner Singapore Airlines.
Air New Zealand has also been awarded best premium economy class.
Top overall airline is Emirates, which flies to this country with five daily services.
The awards are determined by the quantity and quality of TripAdvisor traveller reviews and ratings submitted over a 12-month period.
Air New Zealand's general manager of customer experience Anita Hawthorne said the accolades reflected the airline's commitment to delivering an outstanding experience on the 15 million customer journeys on the airline every year.
"Listening to customer feedback has helped us make strides to improving our customer experience - including significant investment in new technologies, innovative inflight products and aircraft interiors, and our new and refreshed lounge spaces,'' she said.
"It's incredibly satisfying to see customers acknowledge the efforts of our people to deliver a seamless travel experience, right across our network," said Hawthorne.
Senior vice-president and general manager for TripAdvisor Flights Bryan Saltzburg said the airline industry was investing billions of dollars in new aircraft and service enhancements to differentiate the flying experience and the awards recognised the carriers offering the very best experiences and value.
TripAdvisor collects traveller ratings for each airline, including customer service, inflight entertainment and seat comfort, among others.
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Best economy class and first class went to Emirates, best business class to Russia's Aeroflot.
United Airways - which operated a flight from which a passenger was dragged from an overbooked flight overnight - is not mentioned in any of the categories or regional areas in the survey.
World Top 10
1. Emirates, UAE
2. Singapore Airlines
3. Azul, Brazil
4. JetBlue, US
5. Air New Zealand
6. Korean Air, South Korea
7. Japan Airlines, Japan
8. Thai Smile, Thailand
9. Alaska Airlines, US
10. Garuda Indonesia, Indonesia