A rest home provider has been ordered to pay $10,000 after failing to care for a Tauranga man's 92-year-old mother.

Bupa Care Services was found to have failed to deliver reasonable standards of care to Robert Love's mother Freda Love in a Disputes Tribunal decision released today.

The findings have sparked a call from Consumer NZ for an independent inquiry into rest home care.

Love, a Consumer NZ member, brought the case against Bupa after becoming concerned for his mother's wellbeing while living at its St Kilda Care Home in Cambridge.


Love paid extra for a premium room for his mother, who required hospital-level care.

However, Consumer NZ chief executive Sue Chetwin, speaking on behalf of Love, said services were not provided to the standard promised.

The tribunal found Bupa misled Love about its ability to provide the level of care his mother required. It also found Bupa breached its obligations under the Consumer Guarantees Act to provide services with reasonable care and skill, and breached the terms of its contract with Love.

Bupa was ordered to refund Love the $8100 he had paid for the room and to also compensate him for travel and other expenses.