The Rural Broadband Initiative in Wanganui is delayed because some tweaking is required.
Chorus head of communications Melanie Marshall says there is "tweaking that needs to be done" to the Wanganui rural broadband cabinet for ultra-fast broadband (UFB) to start.
Chorus is the company responsible for installing 1000 broadband cabinets in rural communities.
A Simpson Rd, Westmere, resident is having problems connecting to broadband despite being told by Chorus UFB would definitely be available by January 5.
The lack of faster internet access is making conducting business online expensive and time-consuming for the resident.
"So many things are being directed online these days, with online banking and everything else it's impossible not to do things online," said the resident.
"We went to this presentation in August and the guy from Chorus told us we would have ultra fast broadband by January 5," said the resident.
The resident was told by Chorus last week UFB should be available to them by that point.
Miss Marshall confirmed Chorus records show their work in the area is complete.
The resident the Chronicle spoke to signed up with Vodafone as a service provider to connect to broadband and nothing had happened.
"No one can tell us anything, Vodafone keep apologising for the delay and Chorus has stopped telling us anything," the resident said. "The whole street is frustrated because we were told an exact date and they said it was definite".
Chorus completed the build work to install the new fibre and broadband cabinet that will serve Simpson Road, said Miss Marshall.
"We are now carrying out work at the local exchange to finalise the technical network configuration in the local equipment that will enable internet service providers to deliver services on the upgraded network.
"This is scheduled to be complete in February, at which time customers will be able to order broadband services from their internet service providers," said Miss Marshall.
Chorus was unable to give a reason for the delay.