Provided by NZX
  • SPK3.11

    $0.072.25%

  • Open 3.04 High 3.11 Low 3.02 Bid Price 3.11

    Offer Price 3.115 Value 20821573.85 Volume 6748019

Current as of 24/10/14 07:40PM NZST

Telecom apologises following Hawke's Bay broadband outage

By -
Telecom said it fixed the problem just before 9pm last night. Photo / File
Telecom said it fixed the problem just before 9pm last night. Photo / File

Telecom has apologised to tens of thousands of customers in the Hawkes Bay region following a broadband outage for up to three hours last night.

Telecom said it fixed the problem just before 9pm last night and any affected customers should have been able to reconnect from that time.

It said the problem arose during planned maintenance work and may have affected up to 26,000 customers.

Those customers who are having difficulty reconnecting this morning should restart their modems by disconnecting the power cord for 10 seconds and then turning the modem on again.

If customers still experience problems after restarting their modems they can call Telecom on 123.

For more articles from this region, go to

© Copyright 2014, APN New Zealand Limited

Assembled by: (static) on production bpcf05 at 25 Oct 2014 00:25:11 Processing Time: 486ms