Provided by NZX
  • SPK2.795

    $0.0150.54%

  • Open 2.78 High 2.81 Low 2.78 Bid Price 2.795

    Offer Price 2.8 Value 16922631.54 Volume 6052267

Current as of 30/06/15 07:39PM NZST

Telecom apologises following Hawke's Bay broadband outage

By -
Telecom said it fixed the problem just before 9pm last night. Photo / File
Telecom said it fixed the problem just before 9pm last night. Photo / File

Telecom has apologised to tens of thousands of customers in the Hawkes Bay region following a broadband outage for up to three hours last night.

Telecom said it fixed the problem just before 9pm last night and any affected customers should have been able to reconnect from that time.

It said the problem arose during planned maintenance work and may have affected up to 26,000 customers.

Those customers who are having difficulty reconnecting this morning should restart their modems by disconnecting the power cord for 10 seconds and then turning the modem on again.

If customers still experience problems after restarting their modems they can call Telecom on 123.

For more articles from this region, go to

© Copyright 2015, NZME. Publishing Limited

Assembled by: (static) on production apcf01 at 30 Jul 2015 08:23:04 Processing Time: 523ms