Rotorua residents think their council is doing a good job promoting the city - but not such a good job providing parking and clean public toilets.
The worst performing criteria in the just-released Community Satisfaction Survey of 400 people was "parking in Rotorua City" that saw 71 per cent of those surveyed saying they were "very/fairly" satisfied this year.
That was a 14 per cent drop from the previous year's result.
Parking issues also saw an increase of people "not very satisfied" with city parking - from 14 per cent in 2015 to 27 per cent this year.
Long time opponent of the council's parking regime, Ross Swenson, owner of Kiwi Spirit bar on Arawa St, said he was not at all surprised parking was a problem highlighted by the survey.
He had previously told the Rotorua Daily Post he had to move from his old location on Hinemoa St due to parks being removed to make way for the Green Corridor inner city cycleway.
He said the survey results spoke for themselves and the current parking regime was unnecessarily confusing.
"I'm always hearing from people who can't find anywhere to park in the city and when they do it's usually the wrong place and they get ticketed."
Promotional activities and museum
But, survey results were good for the council's promotional activities and museum.
Of those surveyed, 91 per cent said they were "very/fairly" satisfied with the promotion of Rotorua as a destination to visit. This was up from 85 per cent last year.
Promotion of Rotorua as a destination to live, work and invest was also up with 68 per cent of people saying they were "very/fairly" satisfied, compared to 59 per cent last year.
Those who said they were "very/fairly" satisfied with the Art and History Museum, 82 per cent of those polled, was up from last year's 80 per cent result.
Public toilets have traditionally been low scorers in the annual survey and it was no different this year.
Those who said they were "very/fairly" satisfied with Rotorua's public toilets polled at 53 per cent, down from 56 per cent last year.
But, when compared to the 2014 and 2013 results they were slightly lower with 58 per cent "very/fairly" satisfied with them in 2014 and 56 per cent in 2013.
Those saying they were "not very" satisfied with Rotorua's public toilets were 29 per cent this year and 28 per cent in 2015.
Mayor and councillors
The survey also saw a drop in the performance ratings of the mayor and councillors.
In 2015, 44 per cent of people said their performance was "very good/fairly good" compared to 39 per cent this year.
In 2015, 15 per cent of people was their performance was "not very good/poor" compared to 21 per cent this year.
Council chief executive Geoff Williams said the survey's results were found to often be skewed toward the negative during an election year.