Broadband users on Telecom's Go Large service are in line to receive a refund of at least $130.

Telecom announced they are crediting customers of the service for monthly plan charges incurred since last December because of a problem with the management of customer downloads under the plan.

The Go Large plan allows customers unlimited downloading and internet surfing but gives Telecom the right to reduce download speeds between 4.00pm and 12.00am - the peak time for internet traffic.

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>> Read a selection of yesterday's views

This forum is now closed. Here is a selection of your views:

Kim
Having experienced what instant, fast, fabulous ADSL speed is like in the Middle East I cannot believe the dinosaur pace of the lumbering, hopeless Go Large Broadband Telecom allows me to have access to since I signed up 6 months ago. Currently my speed is around 300-400. I liken this to the equivalent of a little man typing the words as I read. Absolutely shameful and appalling that I’m paying through the nose for this. I will never reach my quota of 1G because there is no point in trying to download anything - it would take all night. GO LARGE should be renamed GO LIE DOWN.

I look forward to my refund but frankly - Telecom need to prioritise how they spend their money and investing in Australia vs providing NZers with a service that is promised is a no-brainer. It must be embarrassing to work for this company.

AP
I used to work on the Telecom helpdesk. Criticise Telecom all you like. Some within the helpdesk will support you. But do not pick on those guys. They do an amazing job 24/7 with no thanks and have to take all the abuse you give them when it should be directed at higher management. They have to play along to save their job as superiors monitor calls.

John Doe
I am an employee in Telecoms broadband department. I am ashamed of the way Telecom treats its customers. Telecom is deliberately letting the local loop degrade and not spending the time effort and money on it that it desperately needs. Instead all profits (which are hueg) go to offshore investors. Beware! When unbundling comes, Telecom with pick apart anything of value that it can keep and leave you/ us with a worthless shell.

Hank
Well have been having problems with Telecoms service for a long time. I threatened them with an email as calling them got put on hold for 45 mins. In the email I explained to them about the poor service and told them that I would be going to Fair go with my complaint. I then emailed Fairgo and within a week Telecom had sent me a letter allowing me out of my contract and a month of free Broadband. I have since transferred to Woosh as the ease of the plan is great. Fine Telecom for the lies and the false advertising that they presented to the New Zealand public. It was so easy for them with the monopoly the
have on the lines.