A bride-to-be who was planning a unique sweet treat for her wedding day has been left with a bad taste in her mouth following a nasty email from a dessert caterer.
Amanda De Pascale, who will wed in February, found New York food truck company Sweetery NYC online after being inspired by a display at a bridal expo.
Speaking to FoxNews.com, De Pascale explained: "My fiancee and I wanted something a little different for our wedding and we thought it would be so fun to have a food truck for our guests to get little sweets."
She said she sent an email from an account created just for wedding planning and the dessert company quoted her $US2900 for a few hours of service. The figure was far higher than the couple could afford, so she didn't pursue the offer.
But Sweetery, which touts clients such as American Express and Food Network, wouldn't take no, or De Pascale's lack of reply, for an answer.
The bride-to-be alleges she was then hounded by the company. "They kept calling me, multiple times an hour, then would stop for a few hours, then call back again," she said.
"I told them, 'I can't talk right now, I'm at work.'"
But the company's co-founder reportedly continued to call De Pascale over the next two weeks.
Then, on November 8, she received an email she says left her "shaken and shell-shocked."
We have zero idea what type of warped sick games you are playing with us, but now it is time for us to have a say. You are a despicable bottom feeding wretched disgrace of a person, who is as disgusting as they come. How many times have we called you to follow up on the proposal that we expanded time and effort to produce based on your request and each and every time you cowardly hang up the phone on us when we identify who is calling, what an absolute low life twisted miserable individual you have to be. We truly hope that your wedding bombs and turns out to be a complete and total disaster of the century why would it be anything but since you are a part of it. We could not even imagine the person that would marry you, pity the poor lonely soul whose life is doomed before it starts with you, we hope that he or she runs and saves them self from the mud hole that you are. If for some reason you need further clarification on our thoughts let us know we are certain we can clarify those thoughts for you.
SHARE THIS QUOTE:
De Pascale says her fiancee was incensed by the email. Later a friend shared a screen shot of the email to Facebook (the post is now private) and tagged the company.
According to Sweetery owner Grant DiMille, the move led to a barrage of "horrible hate-filled, aggressive messages containing vile language from those who have no involvement with this issue."
After posting a public apology to Facebook, DiMille told FoxNews.com the email did come from his company but he had no part in its crafting.
De Pascale has also received an apology from DiMille, who says the employee responsible was fired over the matter.
"It does deeply matter to us that you were offended by what was written to you," he wrote. "I know it will be difficult for you to believe this but our company's culture is not like what your experience has been, yet the experience that you encountered did happen.
"The 'whys' and the 'whats' don't matter as much as what was written to you out of apparent frustration by my, now former, associate. No one, whether it is a client or anyone, should be subjected to the type of message that you received."
But De Pascale says it's too little, too late.
"I could have reached out earlier and said maybe I'm not interested, but when you're planning a wedding you reach out to a lot of vendors, and there was absolutely no money exchanged," she said. "No other vendors had harassed me like this or belittled me, and I hope this never happens to another bride or customer ever again."