Jill's fascination for what makes us tick stems from sheer bloody-minded curiosity and a genuine desire to see people live healthy, happy lives. Born in Manchester, the award-winning family and relationship counsellor moved to Auckland when she was nine. Being the middle child of an immigrant family she was neither the oldest nor youngest child, neither a Pom nor a Kiwi. This kicked off a lifelong fascination with how people can make sense of transitions and how uncertainty can be turned into a greater understanding of ourselves and of those who push our buttons. Her career has spanned more than 25 years, and seen her working for the Family Court; in hospitals; universities; aboriginal training programmes, inner London social work practices, and now–her own private practice in Auckland. Whether she's counselling everyday Kiwis, highly paid power couples or the children of Bengali immigrant families, Jill has an inherent ability to tease out what's really going on in people's lives, and strategise to improve the situation, whatever that may be. • Jill Goldson is a Family Dispute Resolution mediator and counsellor, and Director of The Family Matters Centre in Auckland.