The "refocus" of the city's community policing model has been tweaked to ensure there is still a connection with the community.
Nawton residents voiced their concern at the loss of their community constables and criticised police for not communicating the change to them sooner after the refocus meant officers were no longer sitting at their community stations.
Senior Sergeant Neil Faulkner said they have since met with community groups and will look at having a community constable available at the Bader community house, which has been identified as one of Hamilton's vulnerable areas, at a set time each week for people to come in and make contact.
"The biggest issue from that particular area was how do we interact with our police? How do we get hold of them? What if people don't have phones and can't ring? In line with that is we will work with the community house as well as this multi agency approach."
The multi agency approach means the police will work with agencies such as Child, Youth and Family Services, Youth Offending Team and community centres.
"The multi agency forum is how I see it would be the portal from the community with its issues, so we will be advocating for people to make contact with that group. For example a dog is running free - that would be brought up at a multi agency meeting we would hold then decide who that best fits with and what the best response may be. It may be collaborative or it may be a specific agency."
Mr Faulkner said they will also be looking at better messaging to help people better understand how to get in touch with police.
"Police have evolved a lot, in the way you report things, the way you interact with police has all changed.
"We haven't been very good at delivering what it is now, especially to our vulnerable communities who aren't on Facebook, don't have TV's. One idea we have thrown out there is perhaps a fridge magnet outlining the ways you can interact with police. That was a suggestion that came out of one of the community meetings."
He said they will assess as they go along. "For me it is all around being able to respond to what we need to as an organisation. With all our staff having mobile devices, the object is to make their car their office. It is not about them being at the police station. In here is not where anything is really happening for people out there.
"If something is happening they get sent the tasks on their phone. There is less and less reason for them to come back to their desks."
The refocus has meant the prevention sector such as youth aid services, CBD officers, community constables, school officers, and family safety team will be part of a team working on one of three areas: victims unit, offenders unit, and location unit.
Mr Faulkner said the offenders unit works to help those recently released from prison to rehabilitate back in the community, "[Police] will go and meet with them, then they will engage with us and let us offer support to help them move down the path not having to or needing to offend. Of course there will always be the ones who won't, so we have to have a plan for those people. If they say no, we look at how we restrict the risk to the community." The goal is to reduce victimisation and provide a safer community.