Consumer affairs programme Fair Go is famous for standing up to bullies and big corporations. But what happens when someone complains about its own company TVNZ?
It turns out, they go after them.
Wellington woman Celia Christie went to Fair Go after she won a competition through TVNZ's now defunct morning series Good Morning.
The prize was a trip for six to Rarotonga. But there was a catch - it didn't include airfares.
As reporter Hannah Wallis repeatedly asked: What definition of trip was TVNZ using?
Mrs Christie tried to negotiate with the Good Morning producers and have the trip for six, excluding airfares, exchanged for a trip for two, including airfares.
But as Good Morning ended its 19-year run and staff were made redundant, Mrs Christie was soon met with radio silence.
As a last resort, she went to Fair Go, expecting they wouldn't take on her story given the conflict of interest.
"It might be a bit embarrassing if you take each other to task," she said.
But they did. And Wallis went straight to the top, grilling TVNZ's head of television Jeff Latch - the man who cancelled Good Morning and controls the future of the programme she works on.
"I certainly don't think they got it right," he admitted, saying he suspected the issue had fallen "through the cracks" as Good Morning wrapped up.
Wallis asked if it was a good look for TVNZ to end up on Fair Go.
"It's not really where we would want to be," he said.
Latch then apologised to Mrs Christie, before promising to resolve the situation.
By the end of the segment, Mrs Christie has been promised return flights to Rarotonga plus an upgrade and extended stay at the original resort.