Retail, Innovation and Manufacturing reporter for the NZ Herald

Page 2: L'Oreal needs to double-check email

Mimi and Emerald Gilmour. Photo / Norrie Montgomery
Mimi and Emerald Gilmour. Photo / Norrie Montgomery


Muppet of the week goes to cosmetics company L'Oreal for accidentally emailing a complaint from a customer who suffered an allergic reaction from its product to the Herald. The email chain included photos and information from the customer as well as emails discussing how to deal with it and whether to compensate her for medical expenses. The company may want to double-check its emails in future.


A regular on the annual events calendar, the Kea World Class New Zealand Awards were a highlight again with more than 750 people filling the Viaduct Events Centre on Thursday for a night of wine and entertainment - as well as a few awards. The evening kicked off with a karanga and was emceed by TV personality Hilary Timmins. The acceptance speech from Peter Yealands, of Yealands Family Wines, drew the most attention after he attributed his success to his wife, saying he could never have done it without her, before John Key took the stage to make his usual quips.

Key opened by apologising for being a poor stand-in for his son Max, saying he would have been there but had to be at the gym instead. Key also used the time to discuss what New Zealand would do if Trump were elected, saying Trump's motto of "lets make America great again" didn't apply to New Zealand because it was already great.


Annual champagne celebration Clicquot in the Snow was launched last week at Seafarers in Auckland with a new line-up for the festival's six-year history. The Queenstown festival is held from August 4 to 7. Kathryn Wilson is again joining the event with a runway show launching her Spring/Summer collection to be held on the Queenstown Earnslaw. The four-day event promises a host of activities for locals and visitors - and, it goes without saying, a glass or two of Veuve.

Newmarket Biz

Several of Burger Burger's staff may have felt a bit worse for wear on Saturday after celebrating cleaning up at the Newmarket Business Awards on Friday night. The company picked up two of the prestigious trophies before winning the supreme award for the evening - by which time Mimi Gilmour appeared to have run out of people to thank. The annual awards saw the Auckland Museum event centre decorated in Newmarket style with flowers, fairy lights and street names from the area on each of the tables - a nice thematic touch. Keeping the several hundred rowdy awards-goers in check was no mean feat for Newmarket Business Association chief executive Mark Knoff-Thomas, who managed well.

Derek Handley. Photo / Supplied
Derek Handley. Photo / Supplied

But it was entrepreneur Derek Handley who had the guests silent as he gave a speech on his career ups and downs and the contribution he was now trying to make to society. His speech also touched on his early career where he set up a hedge fund which imploded, leaving him "owing a lot of money to people that wanted it back" at just 22. Having come out the other side, his work now is about giving back, and inspiring others to do the same.

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