Nurofen slapped with $1.86m fine

By Frank Chung

The pain continues for Nurofen. Photo /
The pain continues for Nurofen. Photo /

Reckitt Benckiser has been ordered to pay AU$1.7 million ($1.86 million) in fines for duping consumers with claims Nurofen could target different kinds of pain.

The penalty is well below the AU$6 million the Australian Competition and Consumer Commission was seeking. The watchdog has not yet responded to the judgement.
The penalty decision was handed down by Justice Edelman in the Federal Court on Friday after the drugmaker was found guilty of breaching consumer law in December.

The court found Reckitt Benckiser had made false and misleading claims in marketing its Nurofen Specific Pain range on the packaging and on its website.

It found Nurofen's Back Pain, Period Pain, Migraine Pain and Tension Headache products were marketed as treating specific kinds of pain, when in fact the products are identical.

The Specific Pain products, which all have the same active ingredient ibuprofen lysine 342mg, were sold at nearly double the price of Nurofen's standard ibuprofen products.

In a statement to, a Nurofen spokeswoman said the Specific Pain range was intended to "provide easy navigation of pain relief options, particularly within the grocery environment where pharmacy support is not available".

"In 2015, Nurofen accepted that the representations made on the Nurofen Specific Pain Range web page and packaging may have misled consumers, and at that time Nurofen consented to the Court orders," she said.

"Nurofen did not intend to mislead consumers, however we recognise that we could have done more to assist our consumers in navigating the Nurofen Specific Pain Range. That is, to show that each of the products in the range is equally effective for the other pains indicated on the Nurofen Specific Pain Range packaging."

In a penalty hearing earlier this month, lawyers for the drug maker told the court that "rational" consumers would not think a pain-specific product was any more effective than a regular one.

Earlier, the court ordered the products be removed from retail shelves with interim packaging to "clearly disclose to consumers that the products are equally effective for other forms of pain".

ACCC chairman Rod Sims. Photo / News Limited
ACCC chairman Rod Sims. Photo / News Limited

Reckitt Benckiser was also ordered to publish website and newspaper corrective notices, implement a consumer protection compliance program, and pay legal costs for the ACCC.

Last year, ACCC chairman Rod Sims told the watchdog was seeking the maximum possible penalties of $1.1 million per offence to serve as a deterrent to other large companies like Coles and Woolworths.

"This whole truth in advertising drive requires a few big penalties, to be blunt, so that company directors sit up and take notice - so they focus on what their marketing people are doing," he said.

"Marketing people have a lot of temptations to cross the line, and they need to understand it's not good for business or their balance sheet."

Reckitt Benckiser is also facing a separate class action launched by customers who are seeking millions of dollars in refunds.

One plaintiff in the case, Peter 'Bastion' Moore, 51, has been living with HIV for more than two decades and takes more than 30 medications a day and spent up to $600 on Nurofen Specific Pain products over the past few years.

He told earlier this month he felt cheated out of his money. "It's lying. You don't put a product out there with false advertising," he said.

"It's not about the money to me, it's about the principle. There are too many people that lie in this world to make big bucks and their products do basically nothing."

Choice spokesman Tom Godfrey said Nurofen "spent millions formulating this rip-off and should be made to pay". "Choice first blew the whistle on this con back on 2010," he said.

"It's deeply concerning that consumers were duped into purchasing Nurofen's pain relief products in mistaken belief that they targeted a specific type of pain.

"The fact is whether you purchased the painkillers for back pain, period pain, migraine pain, tension headache, the products contained same amount of active ingredients.
"Instead of relieving specific body pains, Nurofen gave consumers a pain in the hip pocket and potentially put their health at risk.

"If a consumer had multiple pains they could well have been led to believe they needed to take more than one type of targeted pain product at the same time."

The class action continues on June 7.


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