The arrival of Jetstar in New Zealand increased competition and choice in the domestic air travel market. The budget airline was the subject of harsh criticism and admitted having "teething problems" soon after it started flying in June this year.
The Herald decided to put the country's three domestic airlines - Air New Zealand, Pacific Blue and Jetstar - to the test in a survey tracking their flights over two days in September.
Almost one in three domestic flights in New Zealand is delayed, the survey revealed.
How do you rate NZ's airlines? Here is the latest selection of Your Views: