The Bay of Plenty Times is subject to NZ Press Council procedures.

A complaint must first be directed in writing to the Editor by emailing complaints@bayofplentytimes.co.nz.

If not satisfied with the response, the complaint may be referred to the Press Council, PO Box 10-879, The Terrace, Wellington 6143. Or use the online complaint form at www.presscouncil.org.nz. Please include copies of the article and all correspondence with the publication.